We ask that you arrive at the test center 30 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for your appointment, you may be refused admission and the exam fees will be forfeited.
You will be required to present one form of original (no  photocopies),  valid  (unexpired)  government issued  ID that includes  your  name, photograph, and signature. The first and last name that you used to register must match exactly the first and last name on the ID that is presented on test day. All IDs required must be issued by the country in which you are testing. If you do not have the qualifying ID issued from the country you are testing in, an International Travel Passport from your country of citizenship is required. If you have any questions or concerns about the  ID you are  required to bring with you to the testing  center for admittance for your exam please  contact Pearson VUE customer service at https://home.pearsonvue.com/Test-takers/Customer-service.aspx.
To view the full ID policy, including any additional allowances to this policy, please visit http://www.pearsonvue.com/policies/1.pdf.
Aadhar card used as Government ID should be of PVC card type, For Aadhaar ID policy, please visit https://home.pearsonvue.com/Policies/Aadhaar-ID-Policy-English.
No personal items may be taken into the testing room. This includes all bags, books not authorized by the sponsor, notes, phones, pagers, watches, and wallets.

• Use the same testing space, computer, and internet connection you plan to use on exam day
• We recommend testing on a personal computer with a webcam. Work computers generally have more restrictions that may prevent successful delivery
• Do not take your exam in a setting with a corporate firewall (including VPN). If you are taking your online exam in your office, please alert your Network Administrator to the OnVUE system requirements.
• Make sure you have a reliable, fast internet connection to download your exam and support a webcam stream

• Passport
• Driver’s license
• Non-US Military ID (including spouse and dependents)
• Identification card (national or local)
• Registration card (green card, permanent residence, visa)

• Unacceptable forms of identification include renewal forms with expired IDs, government-issued name change documents with government ID
• If your identification is not considered valid, you will not be permitted to complete your exam and you are unlikely to receive a refund

• Find a quiet, disruption-free, well-lit space. Please be aware that background light or the sun rising/setting could create visibility issues for the proctor
• You will be required to take four photos of your testing space during check-in. We recommend using a mobile device
• You can only use one monitor
• Your desk should be clear

• We recommend logging into your account 30 minutes early to start the check-in process and to allow for any troubleshooting
• This allows optimal preparedness but does not guarantee an early admittance or start time
• If you are more than 15 minutes late after your scheduled exam time, you will be unable to begin your exam and you are unlikely to receive a refund.

• Select “Check-in to start exam” on your confirmation, reschedule or reminder emails, OR
• o Log in: www.pearsonvue.com/hclsoftwareacademy/onvue
• View your upcoming appointment
• Follow the on-screen prompts to complete the check-in process
• You will need to complete check-in before you can start your exam

• You may not access unauthorized materials, i.e. mobile devices, watches, and anything not allowed by test sponsor.
• No one else should appear through the webcam during the exam and no one else’s voice should be heard
• No speaking aloud during exam

You must contact Pearson VUE or access your online Pearson VUE account to reschedule your exam at least 5 days prior to your appointment. Exams cannot be rescheduled less than 5 days prior to your appointment. Rescheduling is allowed only once. Failure to reschedule in time or failure to appear for your appointment will result in the forfeiture of your exam fee.

If you fail to show up (no-show) for a scheduled appointment and/or you do not cancel or reschedule in advance, your full exam fee will be forfeited. Please refer to your confirmation email. All payments are made directly to Pearson VUE at the time of registration.

If you did not pass your exam, you must wait 5 days before retaking it. If you did not pass the second time, you must wait at least 10 days before retaking it a third time. A 14-day waiting period is imposed between the third and fourth attempts and fourth and fifth attempts. You may not take a given exam more than five times within a 12-month period from the first attempt. You will be eligible to retake the exam again 12 months from the date of your first attempt. You cannot retake an exam you have passed unless over 2 years have passed. You must pay to retake any exam.

Visit: What to expect during your exam

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