HDE - Introduction to HCL Discover CX Analytics

Introduction to HCL Discover CX Analytics


By the end of this course you will be able to clearly see why Customer Experience Analytics is different with HCL Discover.

Learning Objectives


  1. Orientation, why HCL Discover
  2. Introduction to the Discover CX platform
  3. Core concepts, data organisation
  4. Visitor sessions and how to work with them
  5. Getting more from search
Avancement